Last Reviewed by Netlify Support Staff: July 2025
Are you receiving the error “another site is using this domain” when you are trying to add your production domain to your Netlify site?
Read on! This is easy to fix.
This occurs when you are trying to add a production domain that already exists on Netlify under a different account.
Do you know who might be using the domain (maybe a previous collaborator or an agency you’ve worked with in the past?), the quickest way to get this resolved is for you to contact that person directly and ask them to remove the domain from their account via Domain Management → Options → Remove domain:
If you did NOT use the domain on one of your other Netlify sites, we may have to ask you to verify that you own the domain. To do this, you’ll have to create a DNS record that we then check:
- Go to your domain host (Bluehost, Gandi, Google, etc.)
- Add a TXT record with the following characteristics:
- Name:
verified-for-netlify(some DNS hosts will want the dot at the end, so try creating the record both with and without it if the first attempt doesn’t work) - TTL: default
- Text/Value: link to your helpdesk case number. If you don’t yet have a helpdesk ticket, you may open one via the form here: Netlify Support.
- In the helpdesk ticket, tell us you’ve done it so we know we can move forward
We borrow this pattern from a small company you may have heard of, which has host-specific docs if you are having trouble finding where to add the TXT record we are asking for: Verify your domain with a TXT record - Google Workspace Admin Help
Need us to complete a verification for you? please submit those requests via our form here: Support, and let us know your site name, and the domain you are trying to add.