Custom domain is still attached to old netlify account/team

[SamO]

Hi thanks for reaching out I’m not seeing a txt record for this domain. Can you follow the support guide below?

% host -t txt verified-for-netlify.game.sersha.ai
Host verified-for-netlify.game.sersha.ai not found: 3(NXDOMAIN)

[Support Guide] "another site is using this domain" Verifying domain ownership for Netlify production domain

Last Reviewed by Netlify Support Staff: May 2024 Are you receiving the error “another site is using this domain” when you are trying to add your production domain to your Netlify site? Read on! This is easy to fix. This occurs when you are trying to add a production domain that already exists on Netlify under a different account. Do you know who might be using the domain (maybe a previous collaborator or an agency you’ve worked with in the past?), the quickest way to get this resolved is for…