Subdomains is already managed by Netlify DNS on another team

[jacq78]

I recently deleted my old Netlify account and set up a new one. However, I’m now encountering an issue - I’m unable to add my three existing domains, which were previously linked to my old account, and I’m also unable to remove them since the old account no longer exists.

Affected domains: https://jacques-lacolley.fr

I followed this tutorial, I successfully added the TXT zone.
verified-for-netlify

https://zohomail.tools/#domainDetails/jacques-lacolley.fr/TXT

[Support Guide] "another site is using this domain" Verifying domain ownership for Netlify production domain

Last Reviewed by Netlify Support Staff: September 2023 Are you receiving the error “another site is using this domain” when you are trying to add your production domain to your netlify site? Read on! This is easy to fix. This occurs when you are trying to add a production domain that already exist on Netlify under a different account. Do you know who might be using the domain (maybe a previous collaborator or an agency you’ve worked with in the past?), the quickest way to get this resolved i…

Is it possible to unlock it?"

[dig]

@jacq78

I followed this tutorial, I successfully added the TXT zone.
verified-for-netlify

The value of the record is not correct. As per the support guide you linked (and I assume read) you are meant to use the URL of the thread you have created here i.e. https://answers.netlify.com/t/subdomains-is-already-managed-by-netlify-dns-on-another-team/117284

$ dig verified-for-netlify.jacques-lacolley.fr TXT
verified-for-netlify.jacques-lacolley.fr. 1002 IN TXT "help me"

[jacq78]

It’s ok now

https://mxtoolbox.com/SuperTool.aspx?action=txt%3averified-for-netlify.jacques-lacolley.fr&run=toolpage

[SamO]

hello! thanks for your patience @jacq78. I was able to verify your domain thanks to the TXT record you set. You can now add the custom domain to your account.

Good luck!