Custom domain is still attached to old netlify account/team

[ruthg942]

I’m trying to add my domain but it shows name game.sersha.ai has a conflicting custom domain in another account. My domain is still connected to old developer and I can’t remove it, I tried to delete the DNS configuration from the domain, but I still get the same error.
I will make verification DNS record and please remove my domain from other site and team.

Thank you.

[SamO]

Hi thanks for reaching out I’m not seeing a txt record for this domain. Can you follow the support guide below?

% host -t txt verified-for-netlify.game.sersha.ai
Host verified-for-netlify.game.sersha.ai not found: 3(NXDOMAIN)

[Support Guide] "another site is using this domain" Verifying domain ownership for Netlify production domain

Last Reviewed by Netlify Support Staff: May 2024 Are you receiving the error “another site is using this domain” when you are trying to add your production domain to your Netlify site? Read on! This is easy to fix. This occurs when you are trying to add a production domain that already exists on Netlify under a different account. Do you know who might be using the domain (maybe a previous collaborator or an agency you’ve worked with in the past?), the quickest way to get this resolved is for…

[ruthg942]

Ok, sorry, thats because the domain is sersha.ai and I create a subdomain when connecting to netlify so it become game.sersha.ai, I have fix verification txt name to verified-for-netlify.game . I hope it is ok now?

[SamO]

@ruthg942

sersha.ai

hi looks like the dns zones have been removed from the domain. You can now add the domain to your account. Let me know if that’s not the case.