{domain} or one of its subdomains is already managed by Netlify DNS on another team

netlify app: https://rsj.netlify.app
custom domain: http://www.sjapp.eu
error: sjapp.eu or one of its subdomains is already managed by Netlify DNS on another team.

verified-for-netlify DNS record was created and linked to this topic. Hopefully correctly.

Can anyone assist me? What to do next?

Hi @joramo :wave:t6: ,

Welcome to the forums and thanks for reaching out.

I’ve noticed you have deleted your Netlify account twice, which is unusual and not an intended use case for customers who are using our platform. We won’t be able to continue to help you set up third, and beyond accounts without a better understanding of what you are doing by repeatedly creating accounts?

In order to help you further, I need you to please explain why you are creating multiple accounts before we proceed.

Sure. I’ll try to explain as best I can and remember it, but this was messy, sorry about that. So the first account I created was with another email a while ago (18-24 months ago I would guess), where I also added the sjapp domain first. I did not remember that I had used that email to ceate my account, so when I went to log in i chose log in with GitHub, and ended up with create a user. I was, for some reason, not able to get out of that screen again (Think I went to far into the registration process before realasing. User error anyway). So ended up creating that user, and deleting it.

After logging into the correct old email, I realised that it was pretty dumb to have it associated to an email I don’t use anymore, so I decided I wanted to move to my primary email (this one). Instead of checking if I could simply change email, I deleted the account. (Another bad decision).

Now, when I decided to create the new user (again), I was unsure if I should create it through GitHub, or through email, so I (if I remember correctly) first chose to create it through email, and changed my mind and wanted to created through GitHub. (Though there might be a difference there, but it appears that it was no difference).

Now, just to be even worse, since I was not able to move the domain over to this account, I recreated the old account to see if I the old domain was connected to that email in some way.

Writing it out like this, yeah, pretty bad that.

Thanks for the explanation! When other customers request this sort of work, a lot of the time it is laziness or attempts to work around our billing, so we try to understand the root cause. In this case, sounds like it was a bit of our UX and some attempts to turn it off and on again, which as someone who provides technical support for a living, I do understand is a common desire and workflow :slight_smile:

So - going forward, please be aware that you can always change your email address at Netlify App - so you should never need to do this again, or ask us to.

Should you get locked out and unable to figure out how to log back in, start from Support and choose “Login issue” and we’ll work with you in the helpdesk to regain access, rather than making you rebuild everything and making us spend our staff’s time (and thus money), to accommodate this suboptimal workflow.

So, what we’ll do now is:

  1. remove the domain from the old site in the cancelled team
  2. remove the old copy of the DNS zone from our DNS hosting

I don’t think either of them are active so this shouldn’t cause any downtime, but the deletion will be permanent and nonrecoverable.

Please confirm and we shall proceed.

Thank you, yes that would be great.

And I would like to apologize for creating extra work for you guys.


Thanks for taking care of the DNS verification. I’ve removed the old DNS Zone from the other site and I believe you should be able to use it now. Could you please give it a try and let us know if you’re still having trouble?


That seems to have worked. Thank you! All of you :star2:

I am facing the same issue can you please release the domain from my older app
netlify app:vinay.stinson@gmail.com
custom domain: microdynesystems.in

Hey there, this is happening because the custom domain you’re trying to use already exists on Netlify under a different account.

If you have some idea of who might be using the domain (maybe a previous collaborator or an agency you’ve worked with in the past?), the quickest way to get this resolved is for you to contact that person directly and ask them to remove the domain from their account here:

Netlify App > “Options” dropdown > “Remove domain”

If you’re not sure, please verify domain ownership and let us know by responding here when that’s done. If the verification is successful we can remove the domain from the other account so you can use it on yours.