Issue transferring domain ownership: Another site is already using this domain

Hi there,

I’m facing some issues trying to add a custom domain for site:


The domain was previously registered under a netlify account with email: I’ve gone ahead and deleted the DNS zone before trying to add the custom domain using a netlify account:

Any help would be greatly appreciated.

Thanks in advance,


Hey there, this is happening because the custom domain you’re trying to use already exists on Netlify under a different account.

If you have some idea of who might be using the domain (maybe a previous collaborator or an agency you’ve worked with in the past?), the quickest way to get this resolved is for you to contact that person directly and ask them to remove the domain from their account here:

Netlify App > “Options” dropdown > “Remove domain”

If you’re not sure, please verify domain ownership and let us know by responding here when that’s done. If the verification is successful we can remove the domain from the other account so you can use it on yours.