Subdomain already managed

[zappala]

Hello,

I am setting up a small site for the Early Research Scholars Program (ERSP) at Brigham Young University (BYU). My site is here:

https://6496088a46353c0008848abc--exquisite-snickerdoodle-687fb8.netlify.app

I want to setup a custom domain, ersp.byu.edu, but get this error:

byu.edu or one of its subdomains is already managed by Netlify DNS on another team.

BYU is a really large organization, so I don’t know what other teams on campus may be using Netlify. From reading the support guide, I think what I need to do is have them setup a TXT record as described here:

[Support Guide] "another site is using this domain" Verifying domain ownership for Netlify production domain

Last Reviewed by Netlify Support Staff: September 2023 Are you receiving the error “another site is using this domain” when you are trying to add your production domain to your netlify site? Read on! This is easy to fix. This occurs when you are trying to add a production domain that already exist on Netlify under a different account. Do you know who might be using the domain (maybe a previous collaborator or an agency you’ve worked with in the past?), the quickest way to get this resolved i…

and I need to link to this public post to have you fix this for me.

Am I on the right track?

[hrishikesh]

Hi @zappala,

You should now be able to add the domain to your site. Please try and let us know.

[zappala]

All set, thank you for your help!

[SamO]

glad to hear it! thanks for letting us know. (: