Trouble adding custom domain to my site

Tried adding a custom domain to my site but received an error stating that my-domain or one of its subdomains is already managed by Netlify DNS on another team. I do not have any other teams or accounts so how can I rectify this issue?

Hi there,

We will need to know which domain you are trying to add.

Our Support team can remove the domain from that other account - provided you can verify ownership or control of the domain.

To do this, please create a DNS TXT record for verified-for-netlify.<YOURDOMAIN> with a value of verifying for netlify support case #102408. Let us know when that is done, and then we can delete the domain from the other account.


Thanks for your prompt reply @charlottechhum I’ve added the DNS TXT record. The domain is

Hi, i’m not seeing this when I check for your TXT record.

% host -t txt

Host not found: 3(NXDOMAIN)

Can you please take a look at this support guide and give it another go?

Thank you for the advice. I made the changes and it should work now

Hiya :wave:t6:, thank you for your patience @CyberJumbie! I have removed the domain from the other account. Thanks for writing in and happy building! :rocket:

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