or one of its subdomains is already managed by Netlify DNS on another team

Dear Netlify Support Team,

I hope this message finds you well. I am writing to seek assistance with a domain management issue concerning

We have been using Netlify to manage our web development and hosting needs for, and recently, we encountered a problem. It appears that the domain is already being managed by Netlify DNS on another team.

This situation has caused disruptions in our web services, and we are unable to make the necessary changes to our DNS settings. We understand that domain management can be complex, and we are reaching out to your expert team to help us resolve this issue promptly.

Here are the details of our domain:

We kindly request your assistance in:

  1. Identifying the conflicting account or team that is managing our domain.
  2. Transferring the domain control to our Netlify account or assisting us in resolving the conflict.
  3. Providing guidance on how to avoid such conflicts in the future.

Our goal is to regain control of our domain settings and continue providing seamless web services to our users.

If you require any additional information from us, please do not hesitate to ask. You can reach us at

We appreciate your prompt attention to this matter and look forward to your assistance in resolving this domain conflict.

Thank you for your support.


Hey there, this is happening because the custom domain you’re trying to use already exists on Netlify under a different account.

Please verify domain ownership and let us know by responding here when that’s done. If the verification is successful we can remove the domain from the other account so you can use it on yours.

Hi, I have created a new DNS record .
domain :
Please check and help me out. thanks in advance :pray: :pray: :pray:

hi @Ratnadeep091295, can you please ensure the TXT record is exactly with the text/value being a link to this forums post?


this appears to be resolved.

I have done this … please find the txt record agein. please .
the issue is still there

this is what I see:

% host -t txt
Host not found: 3(NXDOMAIN)