Custom Domain in use

We are trying to activate our custom domain but it says its in use by another account. Netlify app:
penroze.netlify.app
domain:
www.Penroze.gg
resgistar:
NameCheap
error:
’ name is already taken, penroze.gg is conflicting the ownership with other existing zones’

we have added the txt file as per the instructions found here:

any assistance would be appreciated thanks.

Hi, @ben.berger. I’m not seeing the verification DNS record when I test:

$ dig verified-for-netlify.penroze.gg TXT

; <<>> DiG 9.10.6 <<>> verified-for-netlify.penroze.gg TXT
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 20987
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;verified-for-netlify.penroze.gg. IN	TXT

;; AUTHORITY SECTION:
penroze.gg.		1800	IN	SOA	dns1.registrar-servers.com. hostmaster.registrar-servers.com. 1652317878 43200 3600 604800 3601

;; Query time: 52 msec
;; SERVER: 8.8.8.8#53(8.8.8.8)
;; WHEN: Thu May 12 23:38:12 PDT 2022
;; MSG SIZE  rcvd: 133

This third-party (Google) tool shows the same:

https://toolbox.googleapps.com/apps/dig/#TXT/verified-for-netlify.penroze.gg

I get a “Record not found!” message at the URL above.

Would you please double check the DNS record has been created and let us know when the search URL above is working. If there are any questions about how to create that record, please let us know.

I think i have it working now. checking the google link you provided now brings up the txt file. thanks for the instructions! Please let me know if there is anything else i can do. you and your time are much appreciated.

Hey @ben.berger,

The domain has been removed from the other account.