We are trying to activate our custom domain but it says its in use by another account. Netlify app:
’ name is already taken, penroze.gg is conflicting the ownership with other existing zones’
we have added the txt file as per the instructions found here:
Last checked for accuracy in November 2021.
Are you receiving the error “another site is using this domain” when you are trying to add your custom domain to your netlify site?
Read on! This is easy to fix.
This is happening because the custom domain you’re trying to use already exists on Netlify under a different account.
If you have some idea of who might be using the domain (maybe a previous collaborator or an agency you’ve worked with in the past?), the quickest way to get this resolved i…
any assistance would be appreciated thanks.
@ben.berger. I’m not seeing the verification DNS record when I test:
$ dig verified-for-netlify.penroze.gg TXT
; <<>> DiG 9.10.6 <<>> verified-for-netlify.penroze.gg TXT
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 20987
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1
;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;verified-for-netlify.penroze.gg. IN TXT
;; AUTHORITY SECTION:
penroze.gg. 1800 IN SOA dns1.registrar-servers.com. hostmaster.registrar-servers.com. 1652317878 43200 3600 604800 3601
;; Query time: 52 msec
;; SERVER: 22.214.171.124#53(126.96.36.199)
;; WHEN: Thu May 12 23:38:12 PDT 2022
;; MSG SIZE rcvd: 133
This third-party (Google) tool shows the same:
I get a “Record not found!” message at the URL above.
Would you please double check the DNS record has been created and let us know when the search URL above is working. If there are any questions about how to create that record, please let us know.
I think i have it working now. checking the google link you provided now brings up the txt file. thanks for the instructions! Please let me know if there is anything else i can do. you and your time are much appreciated.
The domain has been removed from the other account.