I can't use my domain

Support
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1

I delated my account that I hosted a webpage. So I just re create an account and tried to host my webpage but I can’t use my domain. The error says “one of its subdomains is already managed by Netlify DNS on another team”

2

Hi @buddyvice,

Thanks for reaching out and welcome to Netlify’s Support Forum!

Could you provide us the name of the site (for example: example-site.netlify.com) you’re trying to add the custom domain onto?

Also, if you could, please verify domain ownership by following the guide and let us know by responding here when that’s done. If the verification is successful we can remove the domain from the other account so you can use it on yours.

5

@Melvin I followed your instructions and completed steps 1 and 2.

  1. Go to do your domain host (Bluehost, Gandi, Google, etc.)
  2. Add a TXT record with the following characteristics:
  • Name: verified-for-netlify (some DNS hosts will want the dot at the end, so try creating the record both with and without it if the first attempt doesn’t work)
  • TTL: default
  • Text/Value: link to your public post or case number if we’re helping you in our helpdesk
  1. In the thread or ticket where we asked for this record, tell us you’ve done it so we know we can move forward
7

Hi @buddyvice,

Thanks for the follow-up. I’ve verified and you should be able to use the domain now.

Let us know if you have any questions.