Custom_domain is owned by another account(my previous account associated was deleted)

[PntraNegra]

I cannot use my domain CervantesSounds.com with my current account. I had my domain set up on my old account set up with the email “b.cervantes@gmail.com”, but this account is now deleted, so unfortunately I cannot do anything to release my domain. I searched the docs, and it looks like the only solution is for netlify to set in and adjust it on their end. Correct me if I am wrong and if there is something I can do on my end.

[elden]

Hi @PntraNegra

Welcome to the community!

We can remove the old DnsZone from the old account if you can verify domain ownership for us. Here’s a thread that talks about how to go about that:

[Support Guide] "another site is using this domain" Verifying domain ownership for Netlify custom domain

Last checked for accuracy in November 2021. Are you receiving the error “another site is using this domain” when you are trying to add your custom domain to your netlify site? Read on! This is easy to fix. This is happening because the custom domain you’re trying to use already exists on Netlify under a different account. If you have some idea of who might be using the domain (maybe a previous collaborator or an agency you’ve worked with in the past?), the quickest way to get this resolved i…

[PntraNegra]

Goodmorning Elden, I just added that txt DNS record for you to verify with the link set to this ticket for you to review. Please let me know of the following steps I need to complete. Thank you.

[amelia]

Hey @PntraNegra , we’ve taken care of this for you now! Let us know if you run into any other issues and we’d be happy to help.

[PntraNegra]

Yes that worked for me, thank you!