Hi, @Erick3150. Yes, it doesn’t work because of this:
The domain is in use on a different account (one that has a different login email address). So, you can either find the correct email address to login to the other account or you can use the DNS verification process to have it removed from the current account. Which to do is up to you to decide.
Please let us know which solution you prefer and we’ll send the appropriate instructions. If there arr questions about either solution, please let us know.