Hi, @Erick3150. You would need to login to Netlify and edit the DNS records in the web app here:
Please note, the login email address for the account where that DNS zone is hosted is not the same email address as used for your @Erick3150 login to this support forum.
If you do not know the correct email address to login to Netlify for that account, please let us know.
Please note, the
verified-for-netlify process is the one used for us to delete a DNS zone at Netlify. That said, the required DNS record for a domain verification does not exist at this time.
$ dig verified-for-netlify.marbleterra.com TXT @220.127.116.11
; <<>> DiG 9.18.16 <<>> verified-for-netlify.marbleterra.com TXT @18.104.22.168
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 9802
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1
;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;verified-for-netlify.marbleterra.com. IN TXT
;; AUTHORITY SECTION:
marbleterra.com. 1800 IN SOA dns1.p01.nsone.net. domains+netlify.netlify.com. 1693550951 43200 7200 1209600 3600
;; Query time: 92 msec
;; SERVER: 22.214.171.124#53(126.96.36.199) (UDP)
;; WHEN: Mon Sep 11 13:19:05 PDT 2023
;; MSG SIZE rcvd: 143
That shows an SOA record being returned which means the requested record does not exist.
There are two possible ways forward at this time.
- find the correct email address to login to Netlify to edit the DNS records here
- you revert the name servers to the registrar’s name servers
- you create the verification DNS record at the registrar
- our support team deletes the DNS zone at Netlify and removes it from any sites here
- you can then recreate the DNS zone under your own team or use the external DNS instructions
If you know the correct email address to login, you can use option 1 anytime. However, if you do not know it, we’ll open a support ticket to work through that process privately.
If you want to use option 2, we can do that in this support forum.
For either option, please let us know if there are any questions.