Domain Verification

Support
,
1

Hello,

I am trying to verify my domain, marbleterra.com. I went trough the support guide and added “verified-for-netlify”. I am using a2hosting. The purpose of this is to have my gmail working.

I have a google workspace account and I am trying to get my gmail working. I need to access NS1 to change the MX accounts. I cannot login to NS1 because I do not know my login. I contacted NS1 and they told me I need to contact Nelify.

Thank you

2

Hi, @Erick3150. You would need to login to Netlify and edit the DNS records in the web app here:

https://app.netlify.com/account/dns/marbleterra.com

Please note, the login email address for the account where that DNS zone is hosted is not the same email address as used for your @Erick3150 login to this support forum.

If you do not know the correct email address to login to Netlify for that account, please let us know.

Please note, the verified-for-netlify process is the one used for us to delete a DNS zone at Netlify. That said, the required DNS record for a domain verification does not exist at this time.

$ dig verified-for-netlify.marbleterra.com TXT @8.8.8.8

; <<>> DiG 9.18.16 <<>> verified-for-netlify.marbleterra.com TXT @8.8.8.8
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 9802
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;verified-for-netlify.marbleterra.com. IN TXT

;; AUTHORITY SECTION:
marbleterra.com.	1800	IN	SOA	dns1.p01.nsone.net. domains+netlify.netlify.com. 1693550951 43200 7200 1209600 3600

;; Query time: 92 msec
;; SERVER: 8.8.8.8#53(8.8.8.8) (UDP)
;; WHEN: Mon Sep 11 13:19:05 PDT 2023
;; MSG SIZE  rcvd: 143

That shows an SOA record being returned which means the requested record does not exist.

There are two possible ways forward at this time.

Option 1:

  • find the correct email address to login to Netlify to edit the DNS records here

Option 2:

  • you revert the name servers to the registrar’s name servers
  • you create the verification DNS record at the registrar
  • our support team deletes the DNS zone at Netlify and removes it from any sites here
  • you can then recreate the DNS zone under your own team or use the external DNS instructions

If you know the correct email address to login, you can use option 1 anytime. However, if you do not know it, we’ll open a support ticket to work through that process privately.

If you want to use option 2, we can do that in this support forum.

For either option, please let us know if there are any questions.

3

Hello,

When I click on the link (Netlify App) it says page not found. I made an account with my email erickuh98@gmail.com, the same email for the forum, and I went to “Domains” and tried to add marble terra.com but it gave me an error.

4

Hi, @Erick3150. Yes, it doesn’t work because of this:

The domain is in use on a different account (one that has a different login email address). So, you can either find the correct email address to login to the other account or you can use the DNS verification process to have it removed from the current account. Which to do is up to you to decide.

​Please let us know which solution you prefer and we’ll send the appropriate instructions. If there arr questions about either solution, please let us know.

5

We can do the DNS verification process because I do not think I have access to the “correct” account. I purchased my domain on a2hosting and never used Nelify. I already added the TXT record on the a2hosting website.

6

Hi, @Erick3150. This is the result if I make a DNS lookup for the verification record now:

$ dig verified-for-netlify.marbleterra.com TXT @8.8.8.8

; <<>> DiG 9.18.16 <<>> verified-for-netlify.marbleterra.com TXT @8.8.8.8
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 34592
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;verified-for-netlify.marbleterra.com. IN TXT

;; AUTHORITY SECTION:
marbleterra.com.	1800	IN	SOA	dns1.p01.nsone.net. domains+netlify.netlify.com. 1693550951 43200 7200 1209600 3600

;; Query time: 50 msec
;; SERVER: 8.8.8.8#53(8.8.8.8) (UDP)
;; WHEN: Wed Sep 13 20:10:46 PDT 2023
;; MSG SIZE  rcvd: 143

The domain is currently using Netlify DNS. You would need to revert the domain to use the registrar’s name servers. I’m showing the registrar is http://www.enomdomains.com/ for this domain.

Once the domain is using the Enom name servers, you will be able to make the verification DNS record there.

7

Sorry for making this more complicated than it is. But I already contacted like 3 different companies and still can’t get this resolved. To further clarify, who do I need to contact to “evert the domain to use the registrar’s name servers”? Would it be the place where I bought my domain? (a2hosting)

8

Hi, @Erick3150. The answer to this question:

is:

  • I don’t know where you need to make this change.

However, I can say it is the same place you changed the name servers to the Netlify DNS name servers in the first place. Wherever you made that change to move the name servers to Netlify DNS is the same place you change it back again. As I didn’t make that change, though, I cannot say for certain where that is. It appears you did make that change so you should be able to answer that question.

I mentioned http://www.enomdomains.com/ only because the WHOIS data for the domain said that is the registrar. This is the public WHOIS data below:

# whois.enom.com



Domain Name: marbleterra.com
Registry Domain ID: 2778508646_DOMAIN_COM-VRSN
Registrar WHOIS Server: WHOIS.ENOM.COM
Registrar URL: WWW.ENOMDOMAINS.COM
Updated Date: 2023-09-02T17:07:40.00Z
Creation Date: 2023-05-05T23:06:00.00Z
Registrar Registration Expiration Date: 2024-05-05T23:06:00.00Z
Registrar: ENOM, INC.
Registrar IANA ID: 48
Domain Status: clientTransferProhibited https://www.icann.org/epp#clientTransferProhibited
Registrant Name: REDACTED FOR PRIVACY
Registrant Organization: REDACTED FOR PRIVACY
Registrant Street: REDACTED FOR PRIVACY
Registrant Street:
Registrant City: REDACTED FOR PRIVACY
Registrant State/Province: TX
Registrant Postal Code: REDACTED FOR PRIVACY
Registrant Country: US
Registrant Phone: REDACTED FOR PRIVACY
Registrant Phone Ext:
Registrant Fax: REDACTED FOR PRIVACY
Registrant Email: https://tieredaccess.com/contact/fe76d1b9-33d5-4404-8592-d4c1c04c31fc
Admin Name: REDACTED FOR PRIVACY
Admin Organization: REDACTED FOR PRIVACY
Admin Street: REDACTED FOR PRIVACY
Admin Street:
Admin City: REDACTED FOR PRIVACY
Admin State/Province: REDACTED FOR PRIVACY
Admin Postal Code: REDACTED FOR PRIVACY
Admin Country: REDACTED FOR PRIVACY
Admin Phone: REDACTED FOR PRIVACY
Admin Phone Ext:
Admin Fax: REDACTED FOR PRIVACY
Admin Email: REDACTED FOR PRIVACY
Tech Name: REDACTED FOR PRIVACY
Tech Organization: REDACTED FOR PRIVACY
Tech Street: REDACTED FOR PRIVACY
Tech Street:
Tech City: REDACTED FOR PRIVACY
Tech State/Province: REDACTED FOR PRIVACY
Tech Postal Code: REDACTED FOR PRIVACY
Tech Country: REDACTED FOR PRIVACY
Tech Phone: REDACTED FOR PRIVACY
Tech Phone Ext:
Tech Fax: REDACTED FOR PRIVACY
Tech Email: REDACTED FOR PRIVACY
Name Server: DNS1.P05.NSONE.NET
Name Server: DNS2.P05.NSONE.NET
Name Server: DNS3.P05.NSONE.NET
Name Server: DNS4.P05.NSONE.NET
DNSSEC: unsigned
Registrar Abuse Contact Email: ABUSE@ENOM.COM
Registrar Abuse Contact Phone: +1.4259744689
URL of the ICANN WHOIS Data Problem Reporting System: HTTP://WDPRS.INTERNIC.NET/
>>> Last update of WHOIS database: 2023-09-15T20:28:28.00Z <<<