My team and I are currently developing a site. originally we had the site set up under a netlify account and a custom domain name added to that site.
What we wanted to do is create a new netlify account and create a new site and then re add our custom domain.
We went on the original netlify account and removed the custom domain but we are still being prompted that the domain is being used by another netlify team when attempting to add the custom domain to a new site under a new account.
My question is, is the deletion of the custom domain an immediate action or is there some sort of TTL that has to expire or a cache of sorts?
Hi, @thedigitaldelightllc. It looks like the domain was removed from the site but the DNS zone still exists on the other team. If you delete the DNS zone on the other team, you will be able to use the domain on your new team.
If you cannot find the other team or DNS zone, we have a DNS verification process. There is more information about that here:
Please let us know if you create the verification DNS record or if there are any other questions.
Hey there, this is happening because the custom domain you’re trying to use already exists on Netlify under a different account.
If you have some idea of who might be using the domain (maybe a previous collaborator or an agency you’ve worked with in the past?), the quickest way to get this resolved is for you to contact that person directly and ask them to remove the domain from their account here:
If you’re not sure, please verify domain ownership and let us know by responding here when that’s done. If the verification is successful we can remove the domain from the other account so you can use it on yours.