custom domain: thedigitaldelight.com
error when attempting to add a custom domain: “ thedigitaldelight.com or one of its subdomains is already managed by Netlify DNS on another team.”
My team and I are currently developing a site. originally we had the site set up under a netlify account and a custom domain name added to that site.
What we wanted to do is create a new netlify account and create a new site and then re add our custom domain.
We went on the original netlify account and removed the custom domain but we are still being prompted that the domain is being used by another netlify team when attempting to add the custom domain to a new site under a new account.
My question is, is the deletion of the custom domain an immediate action or is there some sort of TTL that has to expire or a cache of sorts?
December 29, 2022, 8:12am
@thedigitaldelightllc. It looks like the domain was removed from the site but the DNS zone still exists on the other team. If you delete the DNS zone on the other team, you will be able to use the domain on your new team.
If you cannot find the other team or DNS zone, we have a DNS verification process. There is more information about that here:
Last checked for accuracy in November 2021.
Are you receiving the error “another site is using this domain” when you are trying to add your custom domain to your netlify site?
Read on! This is easy to fix.
This is happening because the custom domain you’re trying to use already exists on Netlify under a different account.
If you have some idea of who might be using the domain (maybe a previous collaborator or an agency you’ve worked with in the past?), the quickest way to get this resolved i…
Please let us know if you create the verification DNS record or if there are any other questions.
Luke you are the man, solved our issue!
Thanks for the assistance.
I am currently facing the same problem, however the domain was used on my previously owned account which i deleted already.
42cracker.com or one of its subdomains is already managed by Netlify DNS on another team.
This has been removed from the other account.
I have the exact same issue as
@koolkat; could you help me out?
Have you added a verification record as outlined in this support guide
Last Reviewed by Netlify Support Staff: Feb 2022
Are you receiving the error “another site is using this domain” when you are trying to add your production domain to your netlify site?
Read on! This is easy to fix.
This occurs when you are trying to add a production domain that already exist on Netlify under a different account.
Do you know who might be using the domain (maybe a previous collaborator or an agency you’ve worked with in the past?), the quickest way to get this resolved is for …
April 27, 2023, 7:20am
@KaleWebDev. I found a DNS zone created for a now cancelled account. The domain has been made available for use on the new account now.
Would you please try adding it again and let us know if you still see errors?
Hi, it works now! Thank you so much!
hi I am not able find the other team as I delete my team acount. Please give me solution
April 27, 2023, 2:59pm
Please do not open random unrelated threads. I will respond to you on your initial thread.
I also delete accidently delete my team account please assign to me padhovidesh
I will respond here.
Hi all , I delete my old Netlify account where i host one website with custom domain, but my DNS record is not delete and now I am not able to host my custom domain again its showing me my domain is managed by Netlify DNS on another teams
Please help me to solve this issue.
We are trying to move the domain
rainbowguidebook.com from one Netlify account to the other. As far as we know, it is completely removed from the original account, however we still see the
rainbowguidebook.com or one of its subdomains is already managed by Netlify DNS on another team.
We have followed the steps
here for domain verification, with a link to this post.
May 11, 2023, 1:49am
@hugheso. The DNS zone has been deleted. You will be able to add the domain to your site or account now.
If you still see an error when adding the domain, please let us know.
I don’t understand why I can’t login to my account even though I have sent a password reset but it hasn’t been sent to my email.
So I want to move cometrbx.ml to another Netlify account team, but I have the same problem as them.
Please verify the domain ownership as mentioned above.
May 15, 2023, 12:26am
@samogost. I just tested the password reset email process for your email address and it was successful. Your email service confirmed the successful delivery.
However, when I check the past week I don’t see any password reset attempts for this. Did you try reseting the password on the page below?
If so, did you use the same email address as you use to login to this support forum?