Subdomain already managed by another team

Hi, I’m trying to add a custom domain to my site ( and I’ve run into the error message shown below: or one of its subdomains is already managed by Netlify DNS or another team

As isn’t a subdomain I have access to, I am not able to delete the subdomain from the other team that supposedly owns it. (as suggested by other forum posts on this topic) I’m not sure how to proceed from here and would really appreciate any assistance, thank you!

I’ve also raised the issue over on the github (Request for subdomain · Issue #926 · rbind/support · GitHub).

Hi @brendonkoh,

The DNS Zone has been deleted from the other account.

Hi @hrishikesh ,
Looks like I have the same problem. Can you help me, please?
My Netlify domain name is

Hi @mac :wave:t6: ,

Welcome to the forums and thanks so much for reaching out!

If you delete the DNS zone on the other team, you will be able to use the domain on your new team.

If you cannot find the other team or DNS zone, we have a DNS verification process. There is more information about that here:

​Please let us know if you create the verification DNS record or if there are any other questions.