Support Forums

Another site is already using this domain - help needed

Hi, I’m trying to set up a custom domain for https://rsl-victoria-prod.netlify.app/

The custom domain is rslvic.com.au

When I try to set up the custom domain it says that “Another site is already using this domain”

The domain is not delegated to Netlify, as you can see on Whois Lookup Captcha

It looks like the next step is to do what is described here: [Support Guide] Verifying domain ownership for Netlify custom domain

But first I need to create this ticket so I can link through to it in the request.

Thanks in advance for your help


PS: we have added the required TXT record.

Hi @oli,

The domain has been unlinked from the other website.