one of its subdomains is already managed by Netlify DNS on another team

I’m not able to add by domain and the previous one i forgot email and password. Please help me to add my domain with new netlify account.

Thank you

Hey there, this is happening because the custom domain you’re trying to use already exists on Netlify under a different account.

If you have some idea of who might be using the domain (maybe a previous collaborator or an agency you’ve worked with in the past?), the quickest way to get this resolved is for you to contact that person directly and ask them to remove the domain from their account here:

Netlify App > “Options” dropdown > “Remove domain”

If you’re not sure, please verify domain ownership and let us know by responding here when that’s done. If the verification is successful we can remove the domain from the other account so you can use it on yours.

I have done this add this in my dns record verified-for-netlify. kindly request you to move forward

I have removed the domain from the other account.