Error setting up new website for client, domain name owned by another account


I’m about to launch a site for my client which is hosted on their own account here:

However I’m running into an issue with their domain name (, which is apparently owned by another account. I’ve been in contact with the client and their previous hosting provider, and nobody has any recollection of a different Netlify account being set up. Regardless, I have full control of the DNS for this domain.

I will add a TXT record as outlined in this support article: [Support Guide] “another site is using this domain” Verifying domain ownership for Netlify custom domain, linking back to this post. Can someone at Netlify please confirm the TXT record is as expected to prove domain ownership?


1 Like

Hi there! I see you have also sent in a ticket to our helpdesk, so I will respond to you there. Thank you!