Hi, @hugheso. The DNS zone has been deleted. You will be able to add the domain to your site or account now.
If you still see an error when adding the domain, please let us know.
I don’t understand why I can’t login to my account even though I have sent a password reset but it hasn’t been sent to my email.
So I want to move cometrbx.ml to another Netlify account team, but I have the same problem as them.
Hi, @samogost. I just tested the password reset email process for your email address and it was successful. Your email service confirmed the successful delivery.
However, when I check the past week I don’t see any password reset attempts for this. Did you try reseting the password on the page below?
https://app.netlify.com/login/forgot-password
If so, did you use the same email address as you use to login to this support forum?
Hey, @luke, I am also facing this issue now with this domain michaels.studio
It seems that someone owned the domain before, and now I am the owner but the DNS is still on Netlify from their team…
The website is michaelsstudio.netlify.app
I am gettings this feedback
Thank you in advance!
Hey there, this is happening because the custom domain you’re trying to use already exists on Netlify under a different account.
If you have some idea of who might be using the domain (maybe a previous collaborator or an agency you’ve worked with in the past?), the quickest way to get this resolved is for you to contact that person directly and ask them to remove the domain from their account here:
Netlify App > “Options” dropdown > “Remove domain”
If you’re not sure, please verify domain ownership and let us know by responding here when that’s done. If the verification is successful we can remove the domain from the other account so you can use it on yours.
I saw that same answer on the latest the entry, but as mentioned on my question, I don’t know them. so I don’t have access to it.
I need someone from Netlify to remove the DNS from their dashboard so I can use it…
Ill verify it then… cheers!
Well, now I have done the process of Verifying it.
there is not txt record when I check. Can you please tell me what value you input and the domain you needed removed from the other site?
Hi, I removed the DNS zone from the other account so you can add it on yours.
You are the woman, the myth, the legend. Thank you so much, I will try to add mine DNS. Thank you!
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I guess I will have to wait 24 hours, rught? Because is still the giving me same feddback on the dashboard.
try again now you should be able to add it immediately.
Hello SamO,
I am wondering if this process can also be done for the domain ucw-yale.com? The domain was removed from the previous team page, but still I get the error “ucw-yale.com or one of its subdomains is already managed by Netlify DNS on another team.”
Hoping to get this domain on our new team page (my account here)
Hi @franklinshe,
Thanks for reaching out!
In order to verify we’ll need for you to create a TXT Record as mentioned here:
The Type would be TXT Record, with a value that shows the link to this post. Let us know once you’ve made the change and we’ll be able to verify. Thanks!
