Currently when your domain is associated with a Netlify account and you want to migrate it to another Netlify account you must have access to the original Netlify account, otherwise you need to contact support to get it removed from the original account.
Using the ticket system for such a migration request, (like we’re experiencing now), takes 48 * n hours on a Pro or Business account. Thus far it has been 42 hours for the initial response (only confirming verification instructions), and 26 hours (and still counting) without any action taken yet.
Even when it is actioned, since it may occur at any time (even while we’re sleeping), it runs the risk of effectively “taking the sites down” until such time as we reclaim the domains in the new account.
This issue will become more prevalent the longer Netlify exists, especially as people forget accounts or sites move between developers/agencies/freelancers in situations which may be hostile.
@hrishikesh I’m not calling you personally slow and I understand that the support staff may be working hard, but as a paying customer waiting 42 hours for an initial response, and then another 39 hours (so far) with no resolution, is objectively slow. It’s poor customer service whether it is intentional or not.
Netlify’s sales staff recently informed me that any plan less than a $2,000 per month enterprise plan is considered “self service”, which is why I’m suggesting that this particular issue (and others like it) be made self serviceable so they do not rely on human support intervention at all.
Our ticket number is 71463, however there’s no rush actioning it as we moved the sites to Vercel in the interim and while we lodged the ticket several days ago it is now 11.43pm at night here on a Friday night.
Hi hrishikesh, I seem to be having the same problem as this dude. I’ve been searching through these forums, but haven’t really found a good place to start, so i’m just going to try leaving you a comment here.
I am trying to add www.yakkertech.com to my netlify site, and the domain is registered with godaddy.
To my knowledge, i am to add a TXT record to verify that i am the owner, which i can do.
Do you think you can help with with this? It would be much appreciated!