"Another site is already using this domain" issue

Hello everybody, I’m having the following issue when trying to setup the custom domain. Could anybody provide directions on how to solve the issue? Thank you.

“Another site is already using this domain” error trying to set custom domain “www.wizkey.io” on site “wizkey-dev”

This custom domain has been added to a different site on a different account. If you have access to the other account, please delete it there and it will become available for use on the new site and account.

If you have some idea of who might be using the domain (maybe a previous collaborator or an agency you’ve worked with in the past?), the quickest way to get this resolved is for you to contact that person directly and ask them to remove the domain from their account here:

Netlify App > “Options” dropdown > “Remove domain”

If you’re not sure, please verify domain ownership and let us know by responding here when that’s done. If the verification is successful we can remove the domain from the other account so you can use it on yours.

If there are any questions about this, please let us know.

@luke Thank you very much for your prompt reply.
We were able to solve the problem :slight_smile: