Issue persists - Another site is already using this domain


I’m trying to connect an apex domain to my netlify site, and I keep getting the error “Another site is already using this domain”
I tried following this guide: [Support Guide] "another site is using this domain" Verifying domain ownership for Netlify production domain
but to no avail.
Here’s what I’ve done so far:

  1. NETLIFY - Deleted all other sites that use my domain, including from our company’s old account.
  2. NETLIFY - After deleting all sites and domains from our company’s old account, deleted the account itself.
  3. DNS - Created a CNAME record pointing www.{{MYDOMAIN}}.io to {{MYDOMAIN}}.io
  4. DNS - Created a TXT record with “verified-for-netlify”
  5. DNS - Created an A record pointing to, as specified in the docs

Still I get the same error - “Another site is already using this domain” - which doesn’t make any sense to me.
How can I fix this?

What is the domain you needed for your site?

Thanks for responding, Sam.
I rather not expose the domain name in a public forum. Can I send it to you privately somehow?

Yes, of course. Please PM me.

hanks, Sam, but “An error occurred: Sorry, you cannot send a personal message to that user.” :frowning:

You should now be able to send PMs.

Thank you! :slight_smile:

I managed to solve it.It was yet another account linked to the domain.