Domain not useable in new account

[ObikaKelvin]

Hello, I deleted my old account and created a new domain, realvalu.com. So now if I want to add this domain in my new account it’s throwing this error "custom_domain is owned by the other account”

[hartanto]

Hello! If you follow the steps below, one of the support staff member will be able to remove ownership of the domain from your old account so that you can re-add them to the new account.

[Support Guide] "another site is using this domain" Verifying domain ownership for Netlify production domain

Last Reviewed by Netlify Support Staff: Feb 2022 Are you receiving the error “another site is using this domain” when you are trying to add your production domain to your netlify site? Read on! This is easy to fix. This occurs when you are trying to add a production domain that already exist on Netlify under a different account. Do you know who might be using the domain (maybe a previous collaborator or an agency you’ve worked with in the past?), the quickest way to get this resolved is for …

[ObikaKelvin]

Hello @hartanto, I have added the txt DNS record in my domain host. Can you kindly check?

[luke]

Hi, @ObikaKelvin. Thank you for making the verification DNS record. You should be able to use the domain name again now.

I also noticed the DNS configuration is far from ideal:

realvalu.com.		300	IN	A	75.2.60.5
www.realvalu.com.	300	IN	CNAME	realvalu.com.

You are pointing the site to a single IP address at Netlify. Making www primary and pointing the domain to the site’s subdomain under netlify.app will point it to many IP addresses and this is what enables the full CDN.

The external DNS instructions can be found here:

Configure external DNS for a custom domain