“custom_domain is owned by another account” error

[Isa_Jehle]

Hi Support Team, I am facing an issue with my domain ried-berlin.com to my app loving-saha-d3826d before it was used on my other account. I deleted the app and removed the domain there too. I am still facing the issue above.

[perry]

hi there, sorry to hear this.

Could you go ahead and add a verification record for us as described here?

[Support Guide] "another site is using this domain" Verifying domain ownership for Netlify production domain

Last Reviewed by Netlify Support Staff: September 2023 Are you receiving the error “another site is using this domain” when you are trying to add your production domain to your netlify site? Read on! This is easy to fix. This occurs when you are trying to add a production domain that already exist on Netlify under a different account. Do you know who might be using the domain (maybe a previous collaborator or an agency you’ve worked with in the past?), the quickest way to get this resolved i…

[Isa_Jehle]

@perry, Thanks for the reply. I went ahead checked and found out I deleted the domain from the app but not from my domains for the whole user domains settings. It was still there. I deleted it there and It was resolved. Thanks.

[luniacllama]

THANK YOU SO MUCH, SUCH A LIFE SAVER!
finally could fix this issue.

[hillary]

Glad you found this thread beneficial. Happy building!