Getting error Custom_domain is owned by another account

Getting an error “custom_domain is owned by another account”. the domain was used by another team on netlify so I asked them to remove it and they did remove that but now I’m getting an ownership error.

Which domain is this regarding?

I have a domain that I bought from the Namecheap “”.
I’m trying to map it to

I mapped this particular netlify repo to some backup domain.
but I’ll need it on my main domain.
It would be great if I can get a resolution as soon as possible.

Hey there, this is happening because the custom domain you’re trying to use already exists on Netlify under a different account.

If you have some idea of who might be using the domain (maybe a previous collaborator or an agency you’ve worked with in the past?), the quickest way to get this resolved is for you to contact that person directly and ask them to remove the domain from their account here:

Netlify App > “Options” dropdown > “Remove domain”

If you’re not sure, please verify domain ownership and let us know by responding here when that’s done. If the verification is successful we can remove the domain from the other account so you can use it on yours.