We are trying to get our custom domain (on Godaddy) to point to Netlify. Free account.
Current Netlify URL: https://newdaycampaign.netlify.app/
Custom Domain: http://newdaycampaign.org
Error: custom_domain is owned by another account
No other account on Netlify should be using this domain.
What can we do?
Hey there, this is happening because the custom domain you’re trying to use already exists on Netlify under a different account.
If you have some idea of who might be using the domain (maybe a previous collaborator or an agency you’ve worked with in the past?), the quickest way to get this resolved is for you to contact that person directly and ask them to remove the domain from their account here:
Netlify App > “Options” dropdown > “Remove domain”
If you’re not sure, please verify domain ownership and let us know by responding here when that’s done. If the verification is successful we can remove the domain from the other account so you can use it on yours.
What should the value of the DNS entry be? 68481?
Thank you - we were able to hunt down the source of the pre-existing account. So all is good now.