Domain management issues

Hi, I am trying to manage a domain with my netlify account but I am getting the following: or one of its subdomains is already managed by Netlify DNS on another team.

Due to a login failure which got resolved by the support team I had lost my sites under the account including the one that had previously managed the domain above. I am wondering how this custom domain can be release so it can be reassign to another netlify site.

currently my domain points to a netlify Site Not Found, Looks like you’ve followed a broken link or entered a URL that doesn’t exist on Netlify notification.

I have followed the TXT steps from this post

hi, what is the domain name?

hi, the domain name is

This has been resolved in the helpdesk.

great, thank you for helping out on this.