More of the same
Let me just start by saying… sigh
A lot of time was expended by members of the community to provide open, honest & detailed feedback.
After weeks of thinking time the Netlify response is tantamount to word games, another press release that goes to great lengths to try and re-frame the change with more corporate positivity and doublespeak.
The addition of the “Git Contributor” role is a decent change, since the previous requirement to provide every contributor with “admin level access” was blatantly absurd. However the fact that the “Git Contributors” are still priced the same as an admin account is a clear indicator that Netlify haven’t reconsidered the model in any way, and have deeply banked on charging for every single git contributor.
Partners Team & Best Practice
Speaking to the partners team has revealed itself to be as much a waste of my time as it was theirs, so many words expended but none heard, ultimately just “ships passing in the night”. It’s so irritating when you’re repeatedly told “we’re listening”, but every outward indication is of precisely the opposite.
As per what @existo has said above, the only thing that the partner team actually seemed interested in was trying to convince us that “setting up each client in their own Netlify account was best practice”.
It’s obviously “great practice for Netlify” since it increases revenue, but I simply don’t see any benefit to the agency at all, nor any benefit to the clients that would be lumped with the significantly increased cost for what they would see as the same service.
One agency account
One account / 4 x Netlify accounts
$19 * 4 = $76 per month || $99 * 4 = $396 per month
This leaves the agency room to charge a modest fee for hosting across the 10 clients.
This meets costing expectations as it is in alignment with the kinds of “wordpress hosting” that most small businesses (at least here) still rely on.
One account per client (10 x accounts)
10 accounts / 5 x Netlify accounts (4 x developers + client) per account
$19 * 5 * 10 = $950 per month || $99 * 5 * 10 = $4,950 per month
This causes each individual developer to be charged for many times over.
Every agency client ends up paying for the size of the agency they are dealing with, not the size of their own project.
Netlify have a direct line to the clients wallet, and in future can freely increase costs with lower comprehension & resistance.
It costs significantly more compared to standard hosting options businesses use here.
Agencies now have to juggle more accounts and credentials.
Increased costs extracted from clients generate client friction and reduce the money they have to spend on agency services.
If you’re going to lock every previous discussion regarding this topic the least you could do would be to provide answers to all the direct concerns raised in them.
I understand the stated aim of trying to “centralize the discussion”, however it was also your moderation that previously generated the majority of those separate threads by splitting them from the previous main thread.
The constant splitting/merging obfuscates conversation and buries legitimate feedback/questions without adequate response.