@sunil.khokhar.3599 To create a support ticket:
1 Like
Hello, @SamO. I’m also having an issue with verifying my account. I have attempted both the automated and manual verification processes, but unfortunately, neither has been successful.
This issue is preventing me from accessing my account and utilizing your services, which I urgently need. I have followed the instructions provided, yet I am still facing the same problem.
Could you please assist me in resolving this issue as soon as possible? I would appreciate any alternative solutions or guidance you can offer to help me regain access to my account. My email address is alabiolawale21@gmail.com
Hi, please follow the instructions in the support guide linked above your post in the thread. This is the only way we can unlock your account.
Hi,I got a same problem,and my email is like3415658784@qq.com.Can you help me?Thank you!
@cci591367 It’s always the same answer:
Read and follow the Support Guide → https://answers.netlify.com/t/support-guide-help-i-cant-login-to-my-netlify-account/119360
The same is for me here i get the same issue:
Unable to verify identity and reinstate Netlify account
please help me: zhgyqc@163.com
Please follow the support guide linked in the post above. This will help you regain access to your account.
hazemashraftaha2004@gmail.com
We were unable to verify your identity and reinstate your Netlify account.
@Hazem_Taha You need to:
Read and follow the Support Guide → https://answers.netlify.com/t/support-guide-help-i-cant-login-to-my-netlify-account/119360
hi @mmiftahulha 
welcome to the Netlify community!
Can you please follow the instructions outlined in this guide? This will help you get your account unlocked.
My email address is 1127530756@qq.com. I’m facing an issue where I can’t verify my identity and recover my Netlify account. I would appreciate your help in resolving this matter.
@qtmyx You need to:
Read and follow this Support Guide → https://answers.netlify.com/t/support-guide-help-i-cant-login-to-my-netlify-account/119360
I have the same problem with email cuongbarbershop43@gmail.com
@cuongbarbershop43 It’s always the same answer for account issues…
Read and follow this Support Guide → https://answers.netlify.com/t/support-guide-help-i-cant-login-to-my-netlify-account/119360
@qqzxh You must verify your identity, check your email and follow the instructions.
If you don’t have the email:
Read and follow this Support Guide → https://answers.netlify.com/t/support-guide-help-i-cant-login-to-my-netlify-account/119360
1 Like
Hi, I have the same problem regarding “We were unable to verify your identity and reinstate your Netlify account.” I don’t remember what the problem was, but it just didn’t let me when I received the first email to verify my identity.
@LeiderSantiagoCortes The answer is the same as the many links above:
Read and follow this Support Guide → https://answers.netlify.com/t/support-guide-help-i-cant-login-to-my-netlify-account/119360
I just signed up on Netlify using GitHub.
Email address: manojkumarmadugula30@gmail.com
My account got banned immediately after signing up and got this message.
Unfortunately, your account has been flagged by our automatic fraud protection system.
Please take a moment to verify your identity before using Netlify.
I have just signed up so there is no question of violating any of your terms and conditions.
I do not wish to provide my ID proof to stripe verification because that is just unnecessary as my account has been banned for no reason.
Please help me out.
@Manoj627 The answer is still the same…
Read and follow this Support Guide → https://answers.netlify.com/t/support-guide-help-i-cant-login-to-my-netlify-account/119360
If you follow the instructions it will create a support ticket with the relevant team at Netlify.
Support for this isn’t provided directly on the forum, so posting your details publicly is unnecessary.