[Support Guide] HELP! I can't login to my Netlify account!

[SamO]

Last reviewed by Netlify Support in July 2025

Are you having difficulties logging in or signing up for a Netlify account? Guess what you’re in the right place! There are usually two reasons why this happened:

1. You recently signed up for our platform you were automatically marked as spam in an effort to crack down on fraudulent behavior.

2. You engaged in spam or fraudulent behavior. Please view our terms of service which outlines expectations for use on our platform.

How can you resolve these issues if one of the following has happened to you? Please follow the steps outlined below.

• Fill out a helpdesk ticket here
• When asked “What kind of help do you need?” Please select login/signup
• Submit the form

A member of our fraud and abuse team will get back to you shortly!

[enosedev]

[SamO]

Hi, @enosedev we can’t help you without a ticket. Please fill out the form here.
Take a look at the screenshot below. You will need to select signup/login otherwise your ticket will be closed. From here fill out the remaining details.

[usmanlari2000]

The associated email address is usmanlari2000@gmail.com

[nathanmartin]

@usmanlari2000 You don’t need to post your email address here.

What you need to do is read the first post, in this same thread, and follow the instructions:

[Support Guide] HELP! I can't login to my Netlify account!

Are you having difficulties logging in or signing up for a Netlify account? Guess what you’re in the right place! There are usually two reasons why this happened: You recently signed up for our platform you were automatically marked as spam in an effort to crack down on fraudulent behavior. You engaged in spam or fraudulent behavior. Please view our terms of service which outlines expectations for use on our platform. How can you resolve these issues if one of the following has happened…

[jordy]

i still can’t sign up with git provider, please help i have got this issue almost one month

[nathanmartin]

@jordy Did you read the Support Guide and follow the instructions?

As the way to receive support is not by posting here, but by following the instructions.

[Dacto]

[nathanmartin]

@Dacto See the message above your own.

There is no need to make a post here, read and follow the instructions in the first post.
https://answers.netlify.com/t/support-guide-help-i-cant-login-to-my-netlify-account/119360

[justhanzala]

I’m facing the same issue, my two production sites got down suddenly and no notice and nothing I got.

[nathanmartin]

@justhanzala Posting here isn’t the way to receive help, submitting the ticket is.

I’m aware you’ve submitted the ticket, so now you just wait.

@SamO You may want to lock this guide so that people stop posting within it.