I got error when logging in through github’s account. It is “We were unable to verify your identity and reinstate your Netlify account”. how can I solve it.

hello if you are having this issue please follow the instructions in this guide! [image] [Support Guide] HELP! I can't login to my Netlify account! Support Guides Are you having difficulties logging in or signing up for a Netlify account? Guess what you’re in the right pl…

[image] steph.d3v: steph.d3v@pm.me Hi thank you for reaching out. I have sent your query to our helpdesk. Our fraud and abuse manager will follow up as soon as possible.

Thank you so much, @SamO ! They contacted me and gave me a procedure to unlock my account. Everything worked perfectly, and my problem was solved. A huge thank you for your help :pray: Kind Regards, Steph

Hi, I am yet to receive a response to my complaint, would really appreciate help, Thanks.

i only use my account as testing for my website project for my school material and the next day cant login anymore, please help me fix this problem , stripe verifier doesnt work anyway also this is my email … stpaultic2014@gmail.com Thank You

@Michael001 I’ve re-sent you an identity verification email, you should be able to follow the prompts to verify your identity

@SPTIC I’m not seeing any blocks on your account, are you still having issues logging in?

@sid.m @SamO My account just got blocked and it’s quite time sensitive issue as some of my regularly used projects are hosted on my netlify account. I’m trying to verify but can’t get a link. My email is Josephedoh77@gmail.com

@sid.m @SamO please it’s really time sensitive and important I get my account back. Just to point out. I had already opened up cases 254749 and 254757 with support, before and after I tried to use the automated verification process respectively.

@blockyJ It looks like you were able to resolve this in our helpdesk, if you have any follow up questions feel free to raise those in that ticket!

Unable to verify identity and reinstate Netlify account

Admin

SamO August 30, 2024, 3:05pm 87

hi @sczzzz thanks for reaching out and sorry to hear you’ve had issues accessing our platform Here is a support guide that may help you!

Topic		Replies	Views
Suspended after registration for suspicious actions Admin netlify-forms , netlify-newbie , security	86	4074	April 17, 2024
" Authentication Error Authenticating failed due to the following error: Your account requires additional verification. " - I have not receive the verification link Admin authentication	46	5370	June 24, 2024
We were unable to verify your identity and reinstate your Netlify account Admin identity , netlify-newbie , email	26	815	May 8, 2024
Unable to verify identity and reinstate Netlify account Support authentication	5	461	November 15, 2024
Can't sign up to netlify app Admin authentication , git	7	1870	October 23, 2023

Unable to verify identity and reinstate Netlify account

Related topics