Unable to verify identity and reinstate Netlify account

[Phue-Pwint-Phway]

I got error when logging in through github’s account. It is “We were unable to verify your identity and reinstate your Netlify account”. how can I solve it.

[SamO]

Hi thanks for reaching out! I have sent your query to our helpdesk. They will follow up with you via email on ticket #247984 in 1 to 2 business days.

[huyvo257]

I have the same issue, please help me
My email: huywork257@gmail.com

[sid.m]

@huyvo257 we ask that you do not post in multiple threads about the same issue, thanks

[buccasaprezdz2001]

have the same issue, please help me
My email: buccasaprzdz2001@gmail.com

[SamO]

hello @basilbaby and @buccasaprezdz2001 please follow the instructions outlined in the guide below.

[Support Guide] HELP! I can't login to my Netlify account!

Are you having difficulties logging in or signing up for a Netlify account? Guess what you’re in the right place! There are usually two reasons why this happened: You recently signed up for our platform you were automatically marked as spam in an effort to crack down on fraudulent behavior. You engaged in spam or fraudulent behavior. Please view our terms of service which outlines expectations for use on our platform. How can you resolve these issues if one of the following has happened…