Unable to verify my identity

Hi,

I signed up using a GitHub account; however, after receiving a verification email and clicking on it, I ran into a message stating:

**"Please verify your identity. **
We were unable to verify your identity and reinstate your Netlify account."

I am unsure why my identity could not be verified and would appreciate any guidance on resolving this issue. I am a starter user with no subscription, so I cannot access direct support.

Here is my email to help identify my account:
Registered Email: hichol369@gmail.com

Please let me know what steps I can take to verify my identity and reinstate my account.

I appreciate your help!

@Chol To create a ticket with the correct team at Netlify you need to:

Read and follow this Support Guide https://answers.netlify.com/t/support-guide-help-i-cant-login-to-my-netlify-account/119360