I got error when logging in through github’s account. It is “We were unable to verify your identity and reinstate your Netlify account”. how can I solve it.
What email address is associated with your account?
It is email@example.com
I’ve sent you an identity verification link to the email listed
I got error. Information is ’ Authenticating failed due to the following error: We already have a registered user with this email address. Log in to connect your GitHub account.’
Hi I am also experiencing this issue. Please how can I resolve this?
Here is my associated email address;
Hi, can you please reach out to our fraud and abuse team at firstname.lastname@example.org as they can be of assistance.
Hi thank you for reaching out. Can you please reach out to email@example.com.
I have reached out to them. But the link they shared with me isn’t working.
This is the response I got when trying to access it;
Can you share the ticket number so I can escalate this?
Here is the Ticket Number;
Please help me out I am really stuck.
Hi, @Blobes. We’ve replied on the support ticket and a verification link has been sent.
I tried using my Voter’s card to verify with the link they sent but unfortunately it happens to be that stripe doesn’t support government issued voter’s cards. So I will be needing the another again. But this time around I use my national ID which I obtained today.
Hi thanks for reaching out. I have issued a verification link to your email please ensure the document you submit is on our approved document list. If you don’t see this in your inbox please check your spam.
Thanks, @SamO i received the email.
Hi, I was going trough the verification process but exited because I didn’t know where my wallet was at the time, and now I can’t re-enter the verification process. Can you please resend the verification to my email: firstname.lastname@example.org
Hi @fran welcome to the forums! I have issued a verification link. Please check your spam if you don’t see this in your inbox. To ensure verification is successful please use one of the documents on the list here.
Thanks @SamO , I did the verification, now when I go to the log in page I get this:
This doesn’t make any sense to me. I am on login page and it says i should go to the login page.