Unable to verify identity and reinstate Netlify account

HI :wave:t6: can you try logging in one more time? This should no longer be an issue.

It’s still the same

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That is really strange. Can you write into our helpdesk at verifyid@netlify.com. When this is done can you please write back in here with the ticket number so I can escalate?

What Am I supposed to do exactly?

I sent an email to verifyid@netlify.com and got some generic reply

Hi there, I am having the same issue trying to sign up with Github. Email is hilorena.contact@gmail.com thanks.

I also have the same issue.

The Email is popoolakehindehussein@gmail.com

@Hussein Also has an active thread here:

Hi @Hussein and @lorenahurol :wave:t6: thanks for your patience. I have issued a verification to your email.

Hi, I’m having the same issue :frowning:

I was in the process of logging in with my github account…
The problem arises when I open the link that Netlify sends me to Verify my identity (“Please Verify your Identity” ), I click on it and the result I get is: “We were unable to verify identity and reinstate your Netlify Account”,
Why? Netlify doesn’t give the chance to verify my identity
My email address: adm_dng@hotmail.com

Hi, please reach out to our fraud and abuse team at verifyid@netlify.com

Having Automatic Email Response :confused:

my email yoshfkk@gmail.com was notif netlify We were unable to verify your identity and reinstate your Netlify account.

Hi, I have sent your query to our helpdesk. Please stay tuned to your email.

I need help with my case, email: adm_dng@hotmail.com (Github account)

Having the same issue as others here with Github sign up. I tried sending an email to verifyid@netlify.com but I got the same automatic response telling me to use the AI chatbot. Which I can’t do, because I can’t log in…
My email is treyroemer@gmail.com

Hiya, thank you for your patience and my sincerest apologies on the delay. I have escalated your query to our helpdesk. Please stay tuned to your email.

Hiya, thank you for your patience. I have sent your query to our help desk. Please stay tuned to your email.

I got the same problem and even contacted verifyid@netlify.com for my mail id : gabanivatsal17@gmail.com

Hiya :wave:t6: thank you for your patience on this and welcome to the netlify support forums! Your account has been enabled at this time.