Site suspended after first deploy

[luki3650]

Dear Netlify team,

I just deployed a first version of the website for my new SaaS product (the site is called “gentle-sunburst-ddc5ba”). Right after deploy there was a “suspended” tag with the message “Site is suspended for non payment”. I’m currently on the free plan and added my credit card info just in case but the message did not go away.

Could you tell me how to fix the issue?

We host the frontend app of my other company on Netilfy (we have a paid account) and it would be convenient to also use it for my new project.

Regards,
Lukas

[SamO]

Hi, it actually looks like your account was banned for potential spam. Please see our VP of security response.

My Netlify account ha been suspended, I don't know why?

The safety and security of our platform is of paramount importance to Netlify, and our fraud and abuse mechanisms play a critical role in ensuring a safe and secure environment for all our customers. The tuning of our fraud and abuse mechanisms can sometimes result in false positives and inconvenience for our users. Please know that we are actively working to address these issues and make necessary improvements to ensure a smoother and more accurate experience for all our customers. As part of…

Please attempt to login again and you will be prompted to appeal your suspension. We are working through the backlog of reactivation requests so this may take some time. Thank you for your patience.

[luki3650]

Hi Sam,
Thanks for your quick reply. I logged out and logged in again (using my github) but I did not get a message about the suspension. There’s still the suspended tag next to my site.

What should I do?

Regards,
Lukas

[SamO]

Can you try logging in with your email? We also have a support guide on this that details how to submit a support ticket.

Appealing an Account Suspension

You’ve attempted to login to Netlify and found that you are locked out and all of your websites are down. On our login page, you see this special login widget instead of the usual login/password boxes: [image] This means that your account has been deactivated as it was reported as violating our terms of service in some way - usually something more like phishing than copyright infringement, and usually illegal activity more than misleading misrepresentation, but all of those reasons - along w…

At the bottom there is a link to the form.