My Netlify account ha been suspended, I don't know why?

You cannot, on a free account support is only administered by this forum.

That said, in my own experience support wasn’t faster via the “Pro” & “Business” plans, as everything below an Enterprise account is considered “self-serve”.

Direct quotes from their sales team:

“Pro” and “Business” are both self-serve tier plans the support offering there is the same.
Currently the support offering is email support with no guaranteed response time.

Our self-serve tier is for prototyping, hobbyist or smaller projects and therefore we don’t expect projects with urgent needs or requirements that go beyond self-serve on our self-serve tier. Our enterprise plans are suited for for projects that require more timely responses and more specific attention.

I can’t advise what the current response times are, but historically we encountered 72+ hour response times via email, with the forum being closer to 24-48 hours.

I anticipate someone at Netlify will spot this in the next few hours though, the question will be do they have to wait until their office hours tomorrow morning to be able to action anything.

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I only use github for login in and as soon as I logged in to see my staging branch deploy the account lost authorization. Later did a sign up using the same email address and the account was flagged for “fraudulent behavior”.

Were you trying to login via a git provider or via email directly with Netlify?

I may be misunderstanding this, but if the security measure for multiple failed password attempts “locks an account” (taking the sites down), it sounds like a great vector for attacking peoples sites on Netlify, all you would need to know is what email address they had their account under.

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By email, i am trying to move all my websites to now …

I’ve never heard of render! we are moving to a Pro License on Vercel but I might just give render a try thanks! Any idea how is the support there?

Netlify will respond eventually, and I’m not sure what you’re building with, but other options for “static sites” are:


Its look good but i am trying first time.

Other recent related posts:


I just want to know that is my account recovered in a short term or not?
Can I able to login into my account in upcoming days or not?

Should I have to create a new account?

I don’t work for Netlify, so I cannot advise.

You could try creating another account, but that may also be precisely something Netlify would advise against.

I’ve seen a member of Netlify’s support staff active on the forum in the last few minutes, so you may get a response soon.

A couple more from the last few minutes:



It appears they are testing on prod with anomaly detection ML algorithm :smile::smile:, they might have released buggy code. Given the vast number of possible scenarios, it is unrealistic to expect the detection of all frauds to occur within a single day.

I think netlify system haves a fetal problem, and banning people for no clear reason, i have done nothing on my account and it is banned now

The safety and security of our platform is of paramount importance to Netlify, and our fraud and abuse mechanisms play a critical role in ensuring a safe and secure environment for all our customers.

The tuning of our fraud and abuse mechanisms can sometimes result in false positives and inconvenience for our users. Please know that we are actively working to address these issues and make necessary improvements to ensure a smoother and more accurate experience for all our customers.

As part of our commitment to resolving this matter promptly, we are currently processing support cases for those who wish to have their accounts reviewed. Rest assured that our team is dedicated to thoroughly reviewing each case, and we aim to have all relevant matters resolved within the next 24 hours.

If you are experiencing any login issues or encounter any difficulties with your account during this process, we encourage you to reach out to our support team if you haven’t already.

Thank you,

Mark Dorsi - CISO Netlify



Also Related:

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How do we file a support case? When I used email they sent me automated messages with no resolution.
Thank you!
I am currently locked out of my account due to “suspected increased risk of fraudulent acts”
My email:


Hi, can you please try to login to netlify. The system will prompt to submit a support ticket to our helpdesk from there Mark will follow up directly.

Is false positive cases happen daily basis , because its hard to trust unreliable services and as business we are responsible for our customers ? Why there is no information has been sent before suspending account , does company has any proper terms of handling such cases ?