My Netlify account ha been suspended, I don't know why?

[rohitpujari]

I just want to know that is my account recovered in a short term or not?
Can I able to login into my account in upcoming days or not?

[rohitpujari]

Should I have to create a new account?

[nathanmartin]

I don’t work for Netlify, so I cannot advise.

You could try creating another account, but that may also be precisely something Netlify would advise against.

I’ve seen a member of Netlify’s support staff active on the forum in the last few minutes, so you may get a response soon.

[nathanmartin]

A couple more from the last few minutes:

https://answers.netlify.com/t/appeal-an-account-suspension/97581

https://answers.netlify.com/t/delete-deactivated-netlify-account/97580

Another:

https://answers.netlify.com/t/cant-log-into-my-account/97590

Another:

https://answers.netlify.com/t/help-to-get-back-my-suspended-account/97592

[wizrichard34]

It appears they are testing on prod with anomaly detection ML algorithm , they might have released buggy code. Given the vast number of possible scenarios, it is unrealistic to expect the detection of all frauds to occur within a single day.

[omaralkhateeb77o]

I think netlify system haves a fetal problem, and banning people for no clear reason, i have done nothing on my account and it is banned now

[Mdorsi]

The safety and security of our platform is of paramount importance to Netlify, and our fraud and abuse mechanisms play a critical role in ensuring a safe and secure environment for all our customers.

The tuning of our fraud and abuse mechanisms can sometimes result in false positives and inconvenience for our users. Please know that we are actively working to address these issues and make necessary improvements to ensure a smoother and more accurate experience for all our customers.

As part of our commitment to resolving this matter promptly, we are currently processing support cases for those who wish to have their accounts reviewed. Rest assured that our team is dedicated to thoroughly reviewing each case, and we aim to have all relevant matters resolved within the next 24 hours.

If you are experiencing any login issues or encounter any difficulties with your account during this process, we encourage you to reach out to our support team if you haven’t already.

Thank you,

Mark Dorsi - CISO Netlify

[nathanmartin]

Related:

My Netlify account dissapeared with no email notification

Earlier I tried to log in to my existing Netlify account and couldn’t. I had my account connected to my GitHub, @semanticdata. I see others reporting very similar situations, but I have received no emails. I never received a notice that my account was suspended/deleted or otherwise. I only found out when I tried to log in early. I can’t provide my Netlify sites, because they no longer exist. Here’s some previous addresses associated with my account: forgetful-notes.netlify.app forgetful.dev …

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My account have been suspended for literally no reason

My netlify account have been suspended for no reason, and it is by now flagged, i have reveiwed the netlify forums support, and I’ve saw so many people had there account flagged for not reason, they did nothing. There is some potential reasons for that Some kind of attack is happenning on netlify. Security automated system haves a problem There is some employees that don’t want netlify to grow My account have been flagged for no reason, this is the email i’ve recieved: [image] They gave m…

[Cdavis1809]

How do we file a support case? When I used email they sent me automated messages with no resolution.
Thank you!
I am currently locked out of my account due to “suspected increased risk of fraudulent acts”
My email: C3imaging@outlook.com

[SamO]

Hi, can you please try to login to netlify. The system will prompt to submit a support ticket to our helpdesk from there Mark will follow up directly.

[wizrichard34]

Is false positive cases happen daily basis , because its hard to trust unreliable services and as business we are responsible for our customers ? Why there is no information has been sent before suspending account , does company has any proper terms of handling such cases ?