Authenticating failed due to the following error: We already have a registered user with this email address. Log in to connect your GitHub account.
Since yesterday I am getting this message as I try to login into my netlify account and due to this I am unable to access my account and also my some of important projects which I have deployed on netlify, failed to work properly which contains my portfolio and some of major projects which I had mentioned them in my resume.
Can anyone please help me with this.
Because of this issue I am unable to access all my deployments and they were not working properly. This will affect my candidature in various companies where I have applied for job profiles.
Do you host the kind of content that you may expect to be kicked off the systemā¦
Copyrighted material
Clone websites using the logos of the real businesses (e.g. Netflix, YouTube etc)
Cryptocurrency related
From the posts Iāve seen, it appears related to logging in with two different providers, both git and email?
Was that your experience?
It could be theyāre legitimate account locks, but seeing so many occur with no response from Netlify has left me a little spooked to access my own paid account lest it happen to our business.
Iāve had the account for about 2-3 months I believe. I noticed I got the suspension roght after I signed in with my email. I I usually sign in with GitHub but then created an account with my email and thatās when it suspended right after.
You cannot, on a free account support is only administered by this forum.
That said, in my own experience support wasnāt faster via the āProā & āBusinessā plans, as everything below an Enterprise account is considered āself-serveā.
Direct quotes from their sales team:
āProā and āBusinessā are both self-serve tier plans the support offering there is the same.
Currently the support offering is email support with no guaranteed response time.
Our self-serve tier is for prototyping, hobbyist or smaller projects and therefore we donāt expect projects with urgent needs or requirements that go beyond self-serve on our self-serve tier. Our enterprise plans are suited for for projects that require more timely responses and more specific attention.
I canāt advise what the current response times are, but historically we encountered 72+ hour response times via email, with the forum being closer to 24-48 hours.
I anticipate someone at Netlify will spot this in the next few hours though, the question will be do they have to wait until their office hours tomorrow morning to be able to action anything.
I only use github for login in and as soon as I logged in to see my staging branch deploy the account lost authorization. Later did a sign up using the same email address and the account was flagged for āfraudulent behaviorā.
Were you trying to login via a git provider or via email directly with Netlify?
I may be misunderstanding this, but if the security measure for multiple failed password attempts ālocks an accountā (taking the sites down), it sounds like a great vector for attacking peoples sites on Netlify, all you would need to know is what email address they had their account under.