I have been using Netlify pro for the last 1 week only and I kinda liked it so I moved our main sites here today suddenly I got a call from one of my clients the reason was our websites were down, and we’ve lost few clients.
Once I went to the Netlify dashboard I got this message:
It shows they sent me email to verify but I did not get any email, I got so stressed out as I did not have any option and then out of no where I changed the server, it’s been several hours and I did not get any response from Netlify, if there was some issue at least I should have reviewed some precaution email or something to be ready.
This was a frustrating experience, still I’m waiting to hear back from support team and want to ensure if I should be using Netlify or not.
@justhanzala Netlify do not provide warnings for suspensions and they generally don’t explain them either.
If you believe you haven’t broken the Self-Serve Subscription Agreement, (it seems to me you’ve probably just been caught up by the automated detection), then you could try reaching out to the Fraud & Abuse team with the instructions here:
https://answers.netlify.com/t/support-guide-help-i-cant-login-to-my-netlify-account/119360
my session expired so i logge din and logged out and then was instantly suspended via the netlify cli please help me fix it
@dropdepartmentatx You posted multiple times so I also answered you here:
It’s always the same answer.
You’ll want to contact Netlify’s Fraud & Abuse team, and you do that by…
I understand that, but what about I lost some of my potential clients in that time and as I’m on a paid version of Netlify, it’s so frustrating experience for me.
I have submitted the ticket, and sent the mail to support.
But no response yet, just want make sure if I should move to another hosting provider.
Based on your original post, I suspect you’ve not paid anything yet and are in the trial period.
The automated system seems more aggressive for newer accounts.
I’d imagine it’s extremely frustrating for all legitimate users that get caught in it.
Ideally it wouldn’t exist, but it’s been in place for a while now, so it’s presumably working for them.
It can take a few business days as mentioned in the Support Guide.
You can/should move to another hosting provider if you believe another one is a better fit.
