I got error when logging in through github’s account. It is “We were unable to verify your identity and reinstate your Netlify account”. how can I solve it.

hello if you are having this issue please follow the instructions in this guide! [image] [Support Guide] HELP! I can't login to my Netlify account! Support Guides Are you having difficulties logging in or signing up for a Netlify account? Guess what you’re in the right pl…

Hi, I was going trough the verification process but exited because I didn’t know where my wallet was at the time, and now I can’t re-enter the verification process. Can you please resend the verification to my email: franvidicek@gmail.com

Hi :wave:t6: @fran welcome to the forums! I have issued a verification link. Please check your spam if you don’t see this in your inbox. To ensure verification is successful please use one of the documents on the list here.

Thanks @SamO , I did the verification, now when I go to the log in page I get this: [vivaldi_aEsqpeACgi] This doesn’t make any sense to me. I am on login page and it says i should go to the login page.

HI :wave:t6: can you try logging in one more time? This should no longer be an issue.

It’s still the same [vivaldi_x5S92DLFnB]

What Am I supposed to do exactly? I sent an email to verifyid@netlify.com and got some generic reply [image]

Hi there, I am having the same issue trying to sign up with Github. Email is hilorena.contact@gmail.com thanks.

The Email is popoolakehindehussein@gmail.com

Unable to verify identity and reinstate Netlify account

Admin

SamO January 18, 2024, 2:15pm 30

That is really strange. Can you write into our helpdesk at verifyid@netlify.com. When this is done can you please write back in here with the ticket number so I can escalate?

We were unable to verify your identity and reinstate your Netlify account. How do I resolve it and it’s urgent

Topic		Replies	Views
Suspended after registration for suspicious actions Admin netlify-forms , netlify-newbie , security	86	3370	April 17, 2024
" Authentication Error Authenticating failed due to the following error: Your account requires additional verification. " - I have not receive the verification link Admin authentication	47	4761	June 24, 2024
We were unable to verify your identity and reinstate your Netlify account Admin identity , netlify-newbie , email	26	532	May 8, 2024
Unable to verify identity and reinstate Netlify account Support authentication	6	322	November 15, 2024
Can't sign up to netlify app Admin authentication , git	7	1555	October 23, 2023

Unable to verify identity and reinstate Netlify account

Related topics