Request for Account Recovery - Formal Apology

[Niece7]

Dear Netlify Support Team,

I hope this message finds you well.

I am writing to sincerely apologize for the violations of your Terms of Service that led to the suspension of my account. I acknowledge that I made mistakes on two occasions, and I take full responsibility for my actions.

At the time, I was unaware of the full implications of my actions, and it was never my intention to breach your policies or disrupt the platform. I deeply regret these actions and the impact they may have caused.

My account contains significant projects that are vital to my future endeavors. I am fully committed to ensuring that I never repeat these mistakes. I promise to adhere strictly to all of Netlify’s guidelines moving forward.

I kindly request that you consider reinstating my account and allowing me the opportunity to correct my actions. Your support would mean the world to me and would greatly aid my ability to continue working on important projects.

Thank you for your time and understanding. I truly appreciate any assistance you can provide.

Sincerely,
Achraf Ou,

[SamO]

Hi @Niece7 thanks for reaching out! Can you please follow the instructions outlined in the support guide below?

[Support Guide] HELP! I can't login to my Netlify account!

Are you having difficulties logging in or signing up for a Netlify account? Guess what you’re in the right place! There are usually two reasons why this happened: You recently signed up for our platform you were automatically marked as spam in an effort to crack down on fraudulent behavior. You engaged in spam or fraudulent behavior. Please view our terms of service which outlines expectations for use on our platform. How can you resolve these issues if one of the following has happened…

From there our team will follow up with you via email.

[Niece7]

Hi @SamO ,

I hope you’re doing well,

I am writing to sincerely apologize for the violation that led to the suspension of my account. I understand that the issue arose from uploading a CPA marketing page, and I deeply regret any inconvenience this may have caused.

I would like to clarify that the page did not contain any harmful software, phishing attempts, or intrusive ads. It was solely designed to allow users to complete offers or tasks as part of a CPA marketing setup. At the time, I was following a YouTube tutorial and was unaware that such activities might violate Netlify’s policies.

Since creating my account in 2020, I have always used Netlify responsibly and never intentionally breached any rules. My account is critical for my current and future projects, and this incident has been a valuable lesson. I assure you that I will avoid similar actions in the future and will ensure full compliance with your Terms of Service.

I kindly ask for your understanding and a second chance to continue using Netlify’s platform. Please let me know if there is anything I can do to assist in resolving this matter. I deeply appreciate your time and consideration.

[SamO]

Hello, I’m aware of what you said but you’ll need to follow the instructions in the support guide above.

Alternatively write an email to our helpdesk (support@netlify.com)

[Niece7]

Hi, Should I submit my issue directly via email?

[SamO]

Yes, do that please.

[Niece7]

okay, I will do that.,
Thank you very much.

[Niece7]

As requested, I followed the instructions and contacted the support email. However, I received a response within seconds stating that email support is not available for free plan users, as I am currently using a free plan.

[SamO]

Thanks for responding. I have escalated your query to our helpdesk. Our team will follow up with you via email on ticket #324784

[Niece7]

Thank you very much.