My team (“by-ryn”) is showing the banner “by-ryn has run out of credits”, which has disabled production deploys and Agent Runners.
However, my Credit balance page clearly shows:
29/30 credits remaining
Granted July 8, 2026
Expires July 25, 2026
So there is no actual shortage of credits — this looks like a stuck/incorrect internal credit flag, similar to other reports on this forum (e.g. topics #164761, #164794, #164719).
Could you please check my account and manually clear the stuck credit flag so production deploys are re-enabled?
I am shahadat, so I cannot directly access your account, check your system flags, or manually reset your billing status.
To resolve this issue immediately, you will need to contact the official support team for the platform you are using (such as Vercel, Netlify, or Retool, based on the “Agent Runners” and “deploys” terminology) by opening an official support ticket.
Why This Is Happening
Stuck Flag Bug: As you noted from other forum topics, this is a known synchronization bug where the billing system fails to update the deployment gate after a new credit cycle grants fresh tokens.
Cached Session: The deployment runner is likely reading a cached “zero balance” state from your previous billing period.
Steps to Take Right Now
Submit a Critical Ticket
Log into your platform’s main dashboard.
Navigate to the official Help / Support portal.
Open a high-priority ticket under Billing / Account Access.
Copy and paste your exact forum post text into the ticket.
Temporary Workarounds to Try
Trigger a manual redeploy: Try pushing a small, dummy commit to your repository to force the deployment pipeline to check your credit balance fresh.
Clear team cache: If your dashboard has a “Clear Cache and Redeploy” option, use it.
Toggle project status: Briefly changing a non-essential project setting can sometimes force an account-wide status sync.
To help me guide you better, what hosting or development platform is your team (“by-ryn”) currently deployed on?