Need information about ip's blocking from Cuba

Hello, i deploy a site and when I set a custom domain from google domains, user from Cuba sometimes can’t connect, netlify blocks connections from Cuba ip’s???

A single user cannot connect sometimes

sounds like jumping really fast to assumptions/conclusions, doesn’t it?

Just kidding, but to answer your question, no, we do not block IP addresses from an entire country.

It would be useful if you can provide some more helpful information like error message, HAR file recordings, etc.