Issue with Adding Custom Domain (subdomains is already managed by Netlify DNS on another team)

We are getting this error when trying to add this custom domain “nussu.org.sg or one of its subdomains is already managed by Netlify DNS on another team.”

We have consulted with Netlify AI regarding this issue and it instructed us to create a topic in netlify support to remove the DNS zones from the other account. May we please request for the support team’s assistance to remove the DNS zone for this domain (nussu.org.sg) in any previous account?

Thank you

We can assist with removal once you verify the domain via TXT record. You can refer to this guide for detailed instructions on how to create that record.

Thank you for the prompt response and the guide. As we are unable to contact the person to remove the domain from their account, we have verified the domain via the TXT record as instructed. Please kindly verify the TXT record and kindly assist us with this removal from your end, thank you

Name: verified-for-netlify
Text/Value: Issue with Adding Custom Domain (subdomains is already managed by Netlify DNS on another team) (Link to this discussion)

Please kindly inform us if you are able to fix/remove it. Thank you

May I please kindly check if the DNS TXT record verification from our side has been verified? If it is verified, could we please get your assistance to remove the domain? Thank you

Hi @scb00466,

Thanks for following up. I apologize for the delay. I was able to verify the TXT Record. You should now be able to add the domain to your site.