{[domain name]} or one of its subdomains is already managed by Netlify DNS on another team

Support
1

Hi,

  • Netlify site name: https://instinctpump.netlify.app/
  • I am trying to add domain instinctpump.com and getting this error: instinctpump.com or one of its subdomains is already managed by Netlify DNS on another team.
  • I have added the TXT record follow the DNS verification process.
  • Can you please help to delete the DNS on the other team?

Thank you very much

2

You’ll need to try again, I’m not seeing the required record.

The instructions are here:
https://answers.netlify.com/t/support-guide-verifying-domain-ownership-for-netlify-custom-domain/13765

The value you would use is:

https://answers.netlify.com/t/domain-name-or-one-of-its-subdomains-is-already-managed-by-netlify-dns-on-another-team/131502
1 Like
3

Thanks for the quick reply. I updated the value as indicated above. Can you please check again? Thanks!

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4

@olivia Still not seeing it:

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5

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Oh sorry I put the home name wrong, just updated.
Thank you!

6

@olivia Still nothing.

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7

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Any idea why this happens? I did follow the instructions and I added both host name [verified-for-netlify] and [verified-for-netlify.instinctpump.com] just in case Squarespace did not automatically add my domain name after any the host value. Appreciate your help.

8

You may be setting the DNS records in the wrong spot.
As it’s not just the verified-for-netlify that can’t be seen, but all those other records too.

NS records pointed at:

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MX records pointed at:

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If you feel you’re setting them in the right place, and that they’re not showing, you’d need to contact the support of whichever provider you’re using to manage the DNS records.

1 Like
9

I think I might know where the problem is. The DNS records were managed with a 3rd party nameserver provider before, that’s why the custom DNS records I added didn’t work properly. I just switched back to Squarespace nameservers, it probably takes some time for the setting to take effective. Could you please try again later? Much appreciate your help!

10

@olivia That’s visible:

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Now you just have to wait for Netlify’s staff.

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11

Thank you very much for your help!

12

The domain has been removed from the other account.

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13

Fixed. Much appreciates!