Unfortunately, it seems that my custom domain was used by someone else in the past with netlify. I purchased the domain some days ago and now came across the above error message.
In the DNS settings of my domain provider, I since pointed the my custom domain’s A record to 75.2.60.5 and the www-subdomain CNAME record to my netlify app, but that did not solve the issue.
Also, I just added a TXT record for the verified-for-netlify-subdomain which points to this issue URL.
HI, @ffea87a88a81ac1bb488. Thank you for making the verification DNS record. Now that the verification is complete, please feel free to remove it anytime.
The domain has been removed from the other team. Adding the domain to your sites should be successful now. Please let us know if you still see errors adding the domain to your sites or DNS zones.
DNS issues?
Custom domain: pharmarxng.com
Error message: pharmarxng.com or one of its subdomains is already managed by Netlify DNS on another team.
I have added a TXT record with name verified-for-netlify. Kindly help me unlink the domain so i can add it on my site. Can you help me too
We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.
Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.
We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.
Thanks for being here, and keep an eye out for that email from us!
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