[Incident] Netlify service outages affecting ability to depend on Netlify - please comment here

[google5]

@hilary myself and many others in this thread (likely tens of thousands who didn’t post) think outages do happen, but refusal to acknowledge the outage is extremely frustrating when our sites go down

site is back up, but we need a correction to the “degradation” narrative as it feels like a shady policy to pretend no outage occurred to protect the uptime stats etc.

Without acknowledgment we don’t know whether Netlify engineering is even aware. Or are there gaps in the monitoring which we need to inform somebody about.

I put a more elegant version of this in another thread:

Internal Server Errors across Netlify sites

The status page incorrectly lists this as a “degradation” where there’s forum full of reports that it was at least a partial outage. An outage is a painful thing to experience. Please at least acknowledge it. Saying “degradation” when there’s clear evidence of an outage causes us to do the following: site is down, check status page see “degradation” not outage. OK, we need to investigate this run un-necessary troubleshooting with ping-tests, DNS, etc. search on the forums in case we can’t tr…